Refund Policy

Our Refund Policy

 

At Elevix Media, we’re committed to delivering high-quality creative and strategic marketing solutions. Due to the nature of our services—many of which involve time, strategy, creative assets, and customized client deliverables—we operate under a limited refund policy.

Please review the following terms that govern refunds for our services:

• Custom Services Are Non-Refundable: Once a project has been initiated or delivered (whether in part or full), payments made are generally non-refundable.

• Cancellation Before Work Begins: If a project is canceled before any work has started, clients may be eligible for a partial refund, minus administrative or setup fees.

• Unsatisfactory Work: If you’re not satisfied with a specific deliverable, please contact us within 7 days of receiving the work. We are happy to revise and address concerns. Refunds in these cases are at the sole discretion of Elevix Media.

• Digital Products and Subscriptions: For digital content or subscription-based services, refunds will only be considered if the request is made within 3 days of purchase, provided the content has not been accessed or downloaded.

 

Dispute Resolution

 

We strongly value transparency and open communication. If there is an issue with your service, please contact our team directly—we’ll do our best to resolve the matter fairly and promptly.